Nintendo Concierge

Nintendo America has partnered up with Microsoft to launch a new service called Nintendo Concierge. It is a free service aimed at new Nintendo Switch Owners looking to know more about their new console. Users can choose from a selection of topics and then book an appointment at a time and date that is convenient for them. It is important to know that Nintendo Concierge is on a first come, first served basis They will need to use Microsoft Teams (or download the app if using a smart device) in order to set up the one-to-one meeting with a Nintendo Representative.

Here is the general low-down on how the Nintendo Concierge program will work:

Pick your topic

This session is all about you, so choose the most relevant topic to talk about. (We’ll try to answer any other questions you might have as well, time permitting.)

Choose your appointment

Pick a date and time that works for you.

Confirm your spot

Check your inbox for a confirmation email from (be sure to check your spam folder, too).


Chat with a Nintendo representative via a video call.

Please note:

  • There is limited session availability – participation is on a first come, first served basis.

  •  The offer to participate is non-transferable and is only open to those that recently purchased a Nintendo Switch system.

  •  Participation is limited to (1) session per person.

  •  You must be at least 18 years old and located in the United States to use this service.

  • By participating in this program, you agree that Nintendo may collect video images of you, your voice and your surroundings in order to interact with you, answer your questions and enable Nintendo to provide you with the requested service.


If you reside in the US and have recently acquired a Nintendo Switch console, feel free to use Nintendo Concierge and learn more about your new console. You can get started here on the official Nintendo Website.


By Mike Scorpio

I am Chief Administrator for A news & reviews website for Nintendo related articles and merchandise. An intermediate gamer with over 20 years of experience spanning 4 decades and 4 generations of Nintendo Games Consoles From the NES up to the Wii U. I also manage our YouTube Channel where I post videos frequently ranging from Let's Plays, Unboxings, Let's Talk Abouts, Our Wii U Lv1 Playthrough Series and the Super Mario Maker Bros Show! and a whole lot more, we even have our own Miketendo64 Directs!

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