We recently published an article on the ever-growing issue of Joy-Con Drift. The issue has become so serious now that a class-action lawsuit has been made against Nintendo. In result of this, an internal memo is supposedly being passed around to Nintendo America’s Technical Support staff saying that Joy-Con controllers affected by drift will now be repaired for free. This certainly does sound like Nintendo owning up to the problem and now willing to do the right thing but what about those that have already paid?
Good news for them too. Nintendo has also stated that they will get a refund on the repair charge if they contact Technical Support and request a refund. If they can confirm the prior repair, they can go ahead and issue a refund.
Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.
This seems to be only in North America at the moment. We have reached out to Nintendo UK and Nintendo Europe to see if they can confirm they will honor free Joy-Con drift repairs in their respective regions.
Source: KotakuTags: Joy-Con, Joy-Con Drift, Joy-Con Drift Free Repairs, Nintendo, nintendo america
This post was written by Mike Scorpio